Dear ebab friends,
The COVID-19 pandemic affects a large part of the population worldwide. We as a company but also our thousands of ebab hosts who are renting their private accommodations to our guests are affected too.
The entire ebab team works with passion in their home offices #WFH to offer the usual service for our guests and our hosts. However, we also ask for your understanding that in times of daily new requirements, sometimes in some cases, it may take some time to technically implement them.
We all together, guests, hosts, and the ebab team can help to get through these difficult times as best as possible. Below you will find some further information we would like to provide to you.
The entire ebab team wishes you a good time and looks forward to welcoming you back to ebab.com.
Stay healthy!
Your ebab team
FAQs
Health comes first. For this reason, travel restrictions apply almost worldwide.
What if I have to cancel a booking because of COVID-19?
In general, ebab already offers very moderate cancellation conditions for the guests. There is no cancellation charge for cancellations up to eight days before the arrival date. For cancellations made less than eight days before the arrival date, a cancellation fee of one night applies. We collect the cancelation fee for the hosts. It helps them get through the COVID-19 crisis.
Due to the current situation and tightened travel restrictions, short-term cancellations can also be made free of charge. This applies to cancellations made since March 17th, 2020. For free cancellation, the cancellation must be carried out in the ebab account as usual. Please then reply to our cancellation confirmation with the request to convert the paid cancellation into a free cancellation.
As an alternative to cancellation, bookings can also be postponed to a new date. See the next point.
Can I change my booking to a new date?
Yes, you can. If the guest and the host agree on a different date for the overnight stay, the booking can be easily adapted to the new date by an ebab employee.
To do this, however, we must receive confirmation of the new date by email from the host as well as from the guest.
When should I book stays again?
No one can yet seriously estimate when the situation will relax again and a journey is again possible without restrictions. This also depends on the developments in the pandemic in the individual countries.
If you still want to plan your next trip, you can do it now at ebab. According to our cancellation policy, every stay can be canceled free of charge up to eight days before arrival. Besides, no deposit is due when booking.
However, to protect our hosts, we ask that you carefully consider every booking request in order not to unnecessarily block the accommodation for other travelers and help the hosts to plan.
